Travis Tubbs
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Travis Tubbs hat einen Post erstellt
Ticket Tracking app and Ticket Events
While looking over the event history of a ticket, I noticed an odd behavior. As shown in the screenshot below, I've come across tickets where there are multiple ticket updates with just details fro...
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Travis Tubbs hat einen Kommentar hinterlassen
This is a major limitation for us current as well. We want certain triggers and automations to only occur when the (Current User) or (Requester) is a light agent. But since light agents are conside...
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Travis Tubbs hat einen Post erstellt
Organization Custom Fields for Ticket Organization instead of Requester Organization
BeantwortetI'm working on creating a report in Explore to look for tickets where the custom date field on the organization's profile is not blank (NULL). While reviewing the results of the query, I noticed th...
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Travis Tubbs hat einen Kommentar hinterlassen
This is something I'm interested in as well. We use an app that adds a tag to their ticket if they're offline and removes it when they're not (similar to the Out of Office app), so the tag isn't al...
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Travis Tubbs hat einen Kommentar hinterlassen
Thanks for taking a stab at this, @...! I appreciate your suggestion to use a custom metric. Unfortunately, the queries we created need to have their data manipulated in the dashboards they're put ...
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Travis Tubbs hat einen Post erstellt
Understanding Differing Ticket Counts between Datasets
BeantwortetI'm currently working on reviewing data from our past year. Simple start is comparing our volume to the previous year. The problem I'm running into is the difference in number presented between the...
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Travis Tubbs hat einen Post erstellt
Agent Workspace feedback - Tab titles / details
We recently enabled the new Zendesk Agent Workspace for our small team. A common piece of feedback we've received from our team is related to the details displayed in the tab title. In the Agent Wo...
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Travis Tubbs hat einen Post erstellt
Hide Unnecessary Scrollbar with Responsive Tables in Dashboards
While like considered minor, this really annoys me. When I create a query using a table and set the columns to be responsive, the cells are evenly spaced as expected in the query. However, as soon ...
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Travis Tubbs hat einen Kommentar hinterlassen
I've already added my two-cents but I'm adding in a couple more because this is ridiculous. While we offer our callers the option to leave a voicemail or request a callback, sometimes a caller does...
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Travis Tubbs hat einen Kommentar hinterlassen
This is one of the most annoying things about Zendesk Talk. We also have a very small team. Having one agent miss a call leads to a very bad experience for the customer, especially if other agents ...