Jiri Kanicky

1. Account
2. ...
3. Single sign-on
4. Setting up SAML single sign-on with Okta

Are new users created automatically in Zendesk or do I need to add them first in Zendesk that they can authenticate through Okta?

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• Jiri Kanicky
• Erstellt 15. Februar 2021 09:36
• 2 Stimmen

1. People
2. People advice and troubleshooting
3. How do I export a list of users?

Export users into CSV Export users into JSON in Zendesk -> Admin -> Reports Adjust JSON file to make it validated array: add "," add the end of each line, but the last one add "[" at the beginning...

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• Jiri Kanicky
• Erstellt 3. Februar 2021 00:26
• 1 Stimme

1. Agent guide
2. Customer management and profiles
3. Managing your customer lists

This should be standard feature. This is the reason why we are leaving Zendesk. Zendesk does not have standard admin tools. For example it is normal to be asked for a list of agents in Zendesk. Unf...

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• Jiri Kanicky
• Erstellt 2. Februar 2021 23:34
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket export tool for End-users (Export tickets by organization)

In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this sev...

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• Jiri Kanicky
• Erstellt 7. Oktober 2020 23:42
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. New field type: Time

2 years since this request was created and nothing has been done. Having Date/Time fields is absolutely critical in any ticketing system specifically for scheduling and automation rules.

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• Jiri Kanicky
• Erstellt 1. September 2020 07:57
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple AND/OR conditions in Views, Triggers and Automations

It is surprising that this tool is not able to use AND or OR conditions for any field. The way how everything is hard coded in Zendesk is amazing. Terrible design. For example I cannot create Autom...

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• Jiri Kanicky
• Erstellt 1. September 2020 07:42
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add View Option for Tickets Without First Reply

The system should give us the option to differentiate between different SLAs. For example, I would like to create a view of tickets without First Response only.

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• Jiri Kanicky
• Erstellt 21. August 2020 16:30
• 0 Stimmen