Tyler Tew
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Tyler Tew hat einen Kommentar hinterlassen
As with everyone else in the comments, I agree that this really needs to be implemented. It would give us significantly more options for reporting.From what users are saying to how agents are respo...
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Tyler Tew hat einen Kommentar hinterlassen
@... see you've made a few comments in the past about a new integration. I've got a couple of questions on that.Will this new integration support custom ticket forms? The ability to ensure that cer...
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Tyler Tew hat einen Kommentar hinterlassen
I agree with Peider above. Given this security issue was called out >2 years ago at this point it this really should have been addressed. I would expect the given the sheer volume of emails that ge...
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Tyler Tew hat einen Kommentar hinterlassen
This has been up since 2017, is there any chance this request will gain traction/be added to the roadmap in the foreseeable future?
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Tyler Tew hat einen Post erstellt
Enabling use of Light Agents in Triggers
Our org has recently started using light agents, and the restrictions really don't make sense. Light Agents should be eligible for triggers and automations. By this I mean, they should both b...