Tim G
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Tim G hat einen Post erstellt
Drop-down limitations (options truncated) in flow-builder / messaging
Hi Team! We're trying to let customers pick the Country that they're from in one experiment where they use the web widget to chat with us. The country drop down has waaaaay more than 20 options (f...
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Tim G hat einen Kommentar hinterlassen
Yeah, Michael Penland we had exactly the same ask - i.e. if there's only 2 choices in a ticket (public reply and internal note), then just show the one-click switch rather then drop down 👍🏻 We're c...
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Tim G hat einen Kommentar hinterlassen
Ah I see... thanks Lisa!
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Tim G hat einen Kommentar hinterlassen
Thanks for the announcement about this, team! So just to confirm my understanding: Previously, there were effectively 2 kinds of 'text input' - the internal note, and the public reply. There was a...
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Tim G hat einen Kommentar hinterlassen
Thanks Arianne! Appreciate the answer :) Out of interest, why is it designed that way (specifically removing that field when the ticket is Closed)? Just asking so that I can pass that reason onto ...
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Tim G hat einen Post erstellt
Keyboard shortcuts (and defaults) for expanding/minimizing the Public Reply / Internal note box
Hi Team! One thing that keeps popping up in feedback about the Agent Workspace is that there's actually less real-estate because the reply/internal note box takes up a fair bit of space. While ever...
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Tim G hat einen Kommentar hinterlassen
Hi Team! Out of interest, we see the 'Requester' field at the top left of every ticket now, which is great. However, on `Closed` tickets, the Requester field gets removed - so we have to either cli...
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Tim G hat einen Kommentar hinterlassen
Love this 'Private group' feature - it's exactly what we need... but... I fell into the trap of not seeing that it actually adjusts access to the Suspended Tickets view (it removes access), when yo...
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Tim G hat einen Kommentar hinterlassen
Same here unfortunately - this is a blocker to us being able to use Private Groups - the same users who have access to the private group in question, also need access to view suspended tickets - bu...
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Tim G hat einen Kommentar hinterlassen
Haha I think I just found the end of the internet. I just had this same thought again... and came to the Feedback community to see if someone had raised it as a feature request so that I could up-v...