Test

This refers to the chat agent transfer session

Hi there, I would like to request In chat sessions, when there are a lot of feedback from users, we hope to add the reference function to reply users' questions one-on-one, so as to improve the solving efficiency

Can a solution be provided?   This is frustrating the customers.

Thank you,

Hi there, I would like to request  During a chat session, customer A transfers the conversation to customer B. After customer B connects to the CHAT and successfully sends A message, the former customer A fails to leave in time due to various reasons, which still causes waste of human energy in this customer enquiry. It is suggested that customer A can leave automatically in this scenario

Can a solution be provided?   This is frustrating the customers.

Thank you,

+1 to this. The accept button is really important. Although before agents transfer the chat to another agent they can see the status of others, some of them still transfer the chat to invisible agents which will cause a problem here. If invisible agents can have a choice to click the "accept" button, that will be better.