Eric Kramer
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Eric Kramer hat einen Post erstellt
Status for closed tickets now shows as "Solved"
When viewing a closed ticket, the status of that ticket now shows as "Solved". This occurs whether you're looking at the status in the column of a view or at a single ticket: This can lead to co...
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Eric Kramer hat einen Post erstellt
Add "Ticket Status" option to the "Group by" and "Order by" options in ticket views
I'm creating new ticket views to work with the custom statuses and noticed that I cannot group or order the views based on the new statuses. The only status-related option I have for grouping and ...
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Eric Kramer hat einen Post erstellt
Add ability to sort custom statuses
I've added a couple of statuses and it appears that they are listed in whatever order I added them. There needs to be some way to change the order that appears in the status list when you go to su...
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Eric Kramer hat einen Kommentar hinterlassen
I agree, it would be helpful to have a column or some other way to see if the users are suspended or not. A filter would also be great.
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Eric Kramer hat einen Kommentar hinterlassen
@... I'd love to have a conversation regarding a potential integration between Zendesk side conversations and Teams!
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Eric Kramer hat einen Post erstellt
Modify tab order for creating views to match tab order for creating triggers
Currently, the interface for creating a trigger (Admin>Business Rules>Triggers) is fairly easy/intuitive to use via keyboard navigation (i.e. keyboard tab to the field you want, type in a value, ta...
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Eric Kramer hat einen Kommentar hinterlassen
We would also be interested in the ability to share a specific tab of a dashboard as well as the ability to have a dashboard adjust based on the recipient. In our use case, we want to send out indi...
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Eric Kramer hat einen Kommentar hinterlassen
As an FYI - the Zendesk Support EAP - Child ticket side conversations can be helpful for some use cases related to requests from internal users and SLAs. We've started testing this EAP which allow...
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Eric Kramer hat einen Kommentar hinterlassen
Providing tools to help managing SLAs for tickets from internal users would be a HUGE help for the enterprise user. We have a number of teams that use Zendesk and we're constantly submitting ticke...
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Eric Kramer hat einen Kommentar hinterlassen
The ability to edit skills via triggers is very much needed in order for skill-based routing to be useful in an enterprise environment. As it is, the feature requires a great deal of manual manage...