Arno (EMEA Partner)

1. Support
2. ...
3. Ticket management
4. Multibrand known issues

Thanks for confirming this. Yes, this question was especially about use with multiple brands. This the case where account name causes unnecessary confusion. Noting that triggers are not really requ...

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• Arno (EMEA Partner)
• Erstellt 20. April 2023 19:06
• 0 Stimmen

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Viktor Osetrov I am not sure I understand correctly? Are you saying that whether we use Customer Profile Page some how affects whether we have Requester available as visible column on the Organizat...

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• Arno (EMEA Partner)
• Erstellt 14. April 2023 18:04
• 0 Stimmen

1. Agent guide
2. Ticket automation and collaboration
3. Creating side conversations

Finding: Email based side conversations do not apply the same logic with attachments as normal tickets do. There is incorrect information above in this discussion. If you attach a large file to sid...

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• Arno (EMEA Partner)
• Bearbeitet 13. April 2023 19:34
• 0 Stimmen

1. Guide
2. ...
3. End-user guide for Help Center
4. Using the new request list experience in the help center customer portal (Beta)

Has Requester column been intentionally removed from Organization tickets view? I could not find a way to add it back. It is necessary for a organization's user to see who of collegues created the ...

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• Arno (EMEA Partner)
• Erstellt 29. März 2023 07:24
• 0 Stimmen

1. Email
2. ...
3. Formatting and customizing your email
4. Understanding simplified email threading

In some cases it is possible that might want to include some additional content in the trigger, that you would like to show right after your last comment. Example would be an included satisfaction ...

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• Arno (EMEA Partner)
• Erstellt 28. März 2023 07:49
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Multibrand known issues

First asked for a workaround on Agent workspace related article, but a guess this could been seen as an issue with multibrand support, and could be pretty easily corrected: Anyone found a workaroun...

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• Arno (EMEA Partner)
• Erstellt 23. März 2023 08:43
• 1 Stimme

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Anyone found a workaround for this in Agent Workspace? When working with multiple brands "incorrect" receiver information on ticket causes unnecessary confusion for agents. For some reason also wit...

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• Arno (EMEA Partner)
• Bearbeitet 23. März 2023 08:44
• 0 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Valery Topilin, Sound interesting they way you have done it. So you are able to manage the structure as well with subsections with pretty straight forward process. I am not so familiar with Oxygen ...

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• Arno (EMEA Partner)
• Erstellt 16. März 2023 09:22
• 0 Stimmen

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. ZCLI and ZAT not working

Thanks for the update. Was able to solve my problem. By default preview was listening to: 2023-02-13 21:22:51 +0200 Thin web server (v1.8.1 codename Infinite Smoothie)2023-02-13 21:22:51 +0200 Maxi...

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• Arno (EMEA Partner)
• Erstellt 13. Februar 2023 19:58
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Previewing theme changes locally

It was something to do with default "ip address". By default theme preview / sinatra was listening on 0.0.0.0:4567 as follows, and it seemed to fail after returning just a couple of files of the fi...

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• Arno (EMEA Partner)
• Erstellt 13. Februar 2023 19:45
• 0 Stimmen