Arno (EMEA Partner)

1. Support
2. ...
3. Spam and suspended tickets
4. How can I stop a spam attack coming from my contact form?

Just to confirm, if you use just "domain.com" on blocklist, user can still create ticket with web widget form and help center form, but if you use "suspended:domain.com" or "reject:domain.com", thi...

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• Arno (EMEA Partner)
• Bearbeitet 19. September 2022 09:50
• 0 Stimmen

1. Bots and automation
2. Answer Bot documentation
3. Languages supported in Answer Bot

There seems to be discussion about two separate things here. There is language support for Answer BOT and then there is language support for the new widget supporting predefined flows for customers...

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• Arno (EMEA Partner)
• Bearbeitet 16. Juni 2022 20:09
• 2 Stimmen

1. People
2. ...
3. Team members and groups
4. Managing agent seats for Support

Based on experience for example with Suite Professional we have been able give a Light agent Guide Agent role without license been used. Has this changed now? EDIT: Looked at an article about light...

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• Arno (EMEA Partner)
• Bearbeitet 29. März 2022 19:50
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. WhatsApp/Messaging Agent Work Space

Hi Pedro, Thanks for the tip. Unfortunately this would not suite us either now, and is far too complex, but I might consider this with some other case. Hopefully we will see development on this soo...

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• Arno (EMEA Partner)
• Erstellt 8. Februar 2022 12:39
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. WhatsApp/Messaging Agent Work Space

This solution seems to work fine. Just have to be careful that you do not have other triggers routing the tickets that do not exclude Whatsapp channel and override this trigger. But has no one foun...

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• Arno (EMEA Partner)
• Erstellt 3. Februar 2022 10:31
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

Any update on the Email Status project? Will we have somekind of solution soon?

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• Arno (EMEA Partner)
• Erstellt 17. Januar 2022 08:26
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Displaying Subsection list on Category page

Let me check if I could get you an actual image. I might need to transfer theme to another environment, as I could not share even titles without asking, and I do not have easy tools blur the conten...

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• Arno (EMEA Partner)
• Bearbeitet 14. Dezember 2021 22:05
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Displaying Subsection list on Category page

Thanks, good to clarify this, Section page is what I am trying to modify.  

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• Arno (EMEA Partner)
• Erstellt 14. Dezember 2021 21:39
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Displaying Subsection list on Category page

Hi Ruddy, EDIT: clarified the example results below a bit. Thanks. Working code, but this does not list the sub section titles under sections, only article titles. I would like to show the whole st...

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• Arno (EMEA Partner)
• Bearbeitet 14. Dezember 2021 21:11
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1. Community
2. Tips from users - Zendesk Suite
3. Tip: Displaying Subsection list on Category page

Hi,  Tried, but section page does not identify sections at all. Thanks anyhow.

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• Arno (EMEA Partner)
• Erstellt 14. Dezember 2021 20:32
• 0 Stimmen