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Denis MENARD

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  • ZIS - ticket.CustomFieldChanged

    1. Community
    2. Developer - Zendesk Apps Framework (ZAF)

    Hello    I want to use this function:  ticket.CustomFieldChanged   But I don't know where and how I put the ID of the ticket field my ZIS need to scan. How can I do that?  

    • Denis MENARD
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  • ZIS Integration

    1. Community
    2. Français Communauté

    Hello,   Est ce que quelqu'un a déjà utiliser la modification d'un champs de ticket personnalisé pour activer un package ZIS? En gros je veux que si l'agent choisi le champs de ticket B dans un men...

    • Denis MENARD
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  • Messaging - Translation and more intuitive usage.

    1. Community
    2. Zendesk Suite Q&A

    Hello, Is it possible to : - Translate Field Name un end user langage?  - Let the end user put is name into text field directly? It's quite confusing for some of our end user to have two text field...

    • Denis MENARD
    • Erstellt
    • 3 Follower
    • 3 Kommentare
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  • Merging Users Easily

    1. Community
    2. Feedback - Ticketing System (Support)

    Hello, We have some Zendesk Instance connected to other chat solutions (I know it's bad, but it's my customers choices). When ticket is created, requester is visitorXXXXXX. Our agents change this b...

    • Denis MENARD
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  • SMTP Tracing

    1. Community
    2. Feedback - Ticketing System (Support)

    Hello,   For one of our customer, we have after a call to send a mail to confirm that all is ok. Sometimes, we saw that the mail address provided is not good (due to wrong understanding, wrong typi...

    • Denis MENARD
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  • Tickets and Views

    1. Community
    2. Zendesk Suite Q&A

    Hello,  Some of my customers use Zendesk to handle their channels. In some cases we meet some issues because of view settings issues. In other world, sometimes my customer are "angry" of some ticke...

    • Denis MENARD
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  • Use Description or comment to update Custom Fiels

    1. Community
    2. Zendesk Suite Q&A

    Hello,   Does somebody can help me?  I receive in my Zendesk some mails from an external bot. I don't have hand on this bot integration development.  The bot send me message containing this : Nom :...

    • Denis MENARD
    • Erstellt
    • 3 Follower
    • 1 Kommentar
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  • Password for End Users

    1. Community
    2. Feedback - Admin Center

    Hello, Is it possible to create an option to set EndUser Password complexity on Custom as it is available for Team Members? Thanks

    • Denis MENARD
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  • Custom Fields and Date

    1. Community
    2. Feedback - Ticketing System (Support)

    Hello,    Is it possible to choose date format in Customs Fields? Some of my customer want to put Date in this format: yyyy/mm/dd hh:mm. How I can do that (note that this date will need to be used ...

    • Denis MENARD
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  • SMTP Relay

    1. Community
    2. Feedback - Ticketing System (Support)

    Hello,    As a BPO, we are creating a lot of instances for our customers. Many of them doesn't want to modify their DNS Policies, and ask us to use their SMTP as Relay. Can you please tell me if th...

    • Denis MENARD
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