eCampus.com

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on visitor page/url when chat strted

+1 on this.

• Kommentar anzeigen
• eCampus.com
• Erstellt 27. Dezember 2022 19:04
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Has a legitimate ETA been announced?

• Kommentar anzeigen
• eCampus.com
• Erstellt 7. Dezember 2022 12:01
• 4 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes I won't rehash the core tenets to agent performance for everyone. What has been requested (as far back as '18) is part of off the shelf reporting features in most platforms in this mark...

• Kommentar anzeigen
• eCampus.com
• Erstellt 6. Oktober 2022 13:29
• 4 Stimmen

1. People
2. ...
3. Team members and groups
4. Understanding and checking agent seat usage

Is there a have a historical breakout of my seat/team member usage by month (e.g YTD)?

• Kommentar anzeigen
• eCampus.com
• Erstellt 29. September 2022 12:07
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Any update to this is beneficial.  This task has been lingering for an extremely long time.  These metrics are essential to all contact centers.

• Kommentar anzeigen
• eCampus.com
• Erstellt 22. September 2022 11:56
• 4 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Now into Q3.  Any update on this?

• Kommentar anzeigen
• eCampus.com
• Erstellt 7. Juli 2022 11:47
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

Can anyone report any progress on this problem? Seems to be a pretty basic expectation. 

• Kommentar anzeigen
• eCampus.com
• Erstellt 30. Juni 2022 14:53
• 1 Stimme

1. Chat
2. ...
3. How to manage the widget for live chat
4. Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?

Luca, Thanks Luca! With Zendesk being less than helpful, any way you can share with me the custom code structure your technicians developed?

• Kommentar anzeigen
• eCampus.com
• Erstellt 28. Juni 2022 11:44
• 0 Stimmen

1. Chat
2. ...
3. How to manage the widget for live chat
4. Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?

Luca, Just curious if you've made progress on this. Our account has multiple departments with varying hours of ops. Chat suppression code in place and contact form has been disabled. Nonetheless, w...

• Kommentar anzeigen
• eCampus.com
• Erstellt 21. Juni 2022 16:38
• 0 Stimmen

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Zendesk Chat triggers conditions and actions reference

If using Day of week as a condition for messaging chat is unavailable over a weekend, can the condition simply be Greater than 4 or must it also include Less than 0?

• Kommentar anzeigen
• eCampus.com
• Erstellt 2. Juni 2022 13:07
• 0 Stimmen