Thomas Verschoren
Problem solver with a passion for Apple sitting behind a Zendesk. https://verschoren.com - https://internalnote.com - https://premiumplus.io
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Thomas Verschoren hat einen Kommentar hinterlassen
For those still having issues with the setup, I wrote down the best practices I use when deploying Authenticated Messaging in this article: https://internalnote.com/jwt-messaging/ It includes: Exp...
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Thomas Verschoren hat einen Kommentar hinterlassen
One of those tiny feature releases that unlock so much potential flows to improve self service content. Love it!
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Thomas Verschoren hat einen Post erstellt
Need for Custom Headers in Webhooks
Question, I'd like to pass a header together with the webhook. More specifically, when calling your own Sell API's to e.g. create a Lead, the API requesters the following header to be present: con...
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Thomas Verschoren hat einen Kommentar hinterlassen
When will it be possible to add Lookup Fields to end user forms on the Help Center? Use case: Employee forms where they need to list their direct manager, approver or employee the ticket is about....
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Thomas Verschoren hat einen Kommentar hinterlassen
Any word on supporting flexible sidebar apps for those new profiles? They currently still show the old interface, not flexible and boxed compared to the new UI that ticket sidebar apps get.
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Thomas Verschoren hat einen Kommentar hinterlassen
Hey,The Dropdown fields in your Guide form are created by editing a custom ticket field in the Zendesk Admin Panel. Adding or injecting extra options in a dropdown client-side will not work since t...
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Thomas Verschoren hat einen Kommentar hinterlassen
Is there a way to set a distribution pool when creating leads via API? I can set an owner ID but not sure what would be the ID of a pool?
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Thomas Verschoren hat einen Kommentar hinterlassen
That's nice!
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Thomas Verschoren hat einen Kommentar hinterlassen
Awesome, appreciate it!
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Thomas Verschoren hat einen Kommentar hinterlassen
The Developer Documentation links to https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/sdk_api_reference/#authentication which currently does not exist. Hw do we use the ...