Stephen Belleau

1. Agent guide
2. Ticket basics
3. Adding comments to tickets

Lynn Di You bet! That can be done via trigger. Before you do exactly that though, you might want to consider some scenarios. Since end-user comments will always reopen the ticket (even if it comes ...

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• Stephen Belleau
• Erstellt 24. August 2022 01:31
• 0 Stimmen

1. Chat
2. ...
3. Getting started with live chat
4. Configuring and deploying live chat

Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppr...

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• Stephen Belleau
• Erstellt 28. Juni 2022 17:00
• 0 Stimmen

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Scheduling dashboard deliveries

Hey Ying! Try setting your dashboard date filter to "from 7 days ago to end of today". Then when you schedule the delivery at end of day Friday, it should give you that 8-day week of last Friday th...

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• Stephen Belleau
• Erstellt 28. Juni 2022 16:45
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Trigger to send Time Log to Webhook

Hey Ross Edwards - can you explain a bit more? Are you using the Zendesk Time Tracking app and looking to reference the "Total time spent" field in your webhook update? I'm not sure what you mean b...

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• Stephen Belleau
• Erstellt 26. Mai 2022 21:24
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. [changes - field name] - creating metric with 2 changes

Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition? IF ( ([Changes - Field name] = "Customer request type" AND [Changes - Previous value] ...

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• Stephen Belleau
• Erstellt 20. Mai 2022 20:04
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hey Damon Maranya - it looks like the first article you pointed to is doing what you want: if (HelpCenter.user.organizations[c].name !== "ZENDESK"){ $("#TICKET_FORM_ID").remove(); This code says "...

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• Stephen Belleau
• Erstellt 2. Mai 2022 19:04
• 1 Stimme

1. Explore
2. ...
3. How to create and update reports
4. How can I alter the date format in datatips?

Rockford Hipp turns out there is a way! MON (or mon or Mon, whatever case you prefer) DATE_FORMAT(TODAY(),"Mon DD YYYY")// returns Mar 21 2022 @... can we add this to https://support.zendesk.com/hc...

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• Stephen Belleau
• Erstellt 21. März 2022 21:19
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Kelsa Henry +1 to your fantastic post. We have all of the same questions and concerns. For anyone else who comes along, I'll share some of what I found after doing some digging. 1) Unable to view b...

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• Stephen Belleau
• Erstellt 25. Februar 2022 00:14
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Received At

I dream of the day when, instead of ALL/ANY sections, we can manage conditions with logical operators (like liquid markup). condition 1 condition 2 condition 3 (1 AND 2) OR (2 AND 3)

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• Stephen Belleau
• Erstellt 11. Januar 2022 01:20
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: HTML or Rich Text Editor for Signatures

Just throwing this out there for multi-brand use cases - rather than using the signature user field, we simply build it into the trigger notifications. That way we can customize what it looks like ...

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• Stephen Belleau
• Bearbeitet 4. Januar 2022 19:54
• 0 Stimmen