Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Stephen Belleau hat einen Post erstellt
Prevent "Thank you" replies from reopening tickets
Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / clicks for agents, and can impact reporting on agent handle times / time to res...
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Stephen Belleau hat einen Kommentar hinterlassen
Orsolya Forster does semantic search also work in the ticket Knowledge sidebar?
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Stephen Belleau hat einen Kommentar hinterlassen
Max McCal any chance of updating this field to support multiple email addresses? 🙂
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Stephen Belleau hat einen Kommentar hinterlassen
Amisha Sharma YES! Thank you, this looks much better now 😍
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Stephen Belleau hat einen Kommentar hinterlassen
Amisha Sharma re: When we treat a text as markdown syntax, it is markdown's nature to not respect line breaks and currently, there isn't a way to modify this behavior. That's fine for single line ...
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Lynn Di You bet! That can be done via trigger. Before you do exactly that though, you might want to consider some scenarios. Since end-user comments will always reopen the ticket (even if it comes ...
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Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppr...
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Stephen Belleau hat einen Kommentar hinterlassen
Hey Ying! Try setting your dashboard date filter to "from 7 days ago to end of today". Then when you schedule the delivery at end of day Friday, it should give you that 8-day week of last Friday th...
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Stephen Belleau hat einen Kommentar hinterlassen
Hey Ross Edwards - can you explain a bit more? Are you using the Zendesk Time Tracking app and looking to reference the "Total time spent" field in your webhook update? I'm not sure what you mean b...
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Stephen Belleau hat einen Kommentar hinterlassen
Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition? IF ( ([Changes - Field name] = "Customer request type" AND [Changes - Previous value] ...