Valentina Grishkevich

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat transcript automatically sent for customer

How do I set that business rule to close tickets from online chat but not from offline chat? Could you point me in the direction of the necessary settings?

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• Valentina Grishkevich
• Erstellt 22. Juli 2020 14:56
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat transcript automatically sent for customer

What if I don't want to create tickets our of past chats? I only want to send transcripts.

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• Valentina Grishkevich
• Erstellt 21. Juli 2020 11:41
• 0 Stimmen