Aaron Olson

Thanks Graeme that is a good workaround but with other trigger and events that can get cumbersome. 

This would be a great feature, I sent out automated message to customers to help keep tickets moving that have been in pending status at 2 and on the 4th  day. I would like to make a note in the case letting the agent know that the system performed a custom action so they do not duplicate the message and on the 5th day they can resolve the case. 

Right now there is no way for the agent to know in the case that the system performed any action.