Martin Cubitt
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Martin Cubitt hat einen Kommentar hinterlassen
Time and time again our customers ask how to export lists of their tickets and we have to give them the answer that Zendesk is a limited-feature tool and does not provide this somewhat fundamental ...
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Martin Cubitt hat einen Kommentar hinterlassen
It would be great to have this as part of the standard product. Would be a great feature.
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Martin Cubitt hat einen Post erstellt
End users get very little info on the My Requests list. It would be nice to make this configurable.
They get Subject ID Requester Last Activity Status We usually work with them via Form so can we have more flexability?
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Martin Cubitt hat einen Post erstellt
Sorting with sub-totals causes strange results
I created a simple table report in Explore, added row-level subtotals and final totals and everything looks great. However, when I change the sort from A-Z to Z-A it ends up putting the subtotal li...
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Martin Cubitt hat einen Kommentar hinterlassen
Oliver Mottram Edit home_page.hbs replace {{search submit=false instant=settings.instant_search class='search search-full'}}</div> with {{search submit=false instant=settings.instant_search class...
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Martin Cubitt hat einen Post erstellt
Is it possible to lock headings in a table query?
I would like the headings of a table report to stay put (rather than scroll off the page) when the user scrolls through the table data. Is this possible? Similar to Excel's freeze pane. Thanks Ma...
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Martin Cubitt hat einen Kommentar hinterlassen
+1 from me, this would be a great feature and the use-case provided by the original poster makes perfect sense.
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Martin Cubitt hat einen Kommentar hinterlassen
Thanks Lou - that would certainly help with the running of the 7 day condition but sadly wouldn't prevent other automation updates resetting the last updated value, eg we have automation to set the...
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Martin Cubitt hat einen Post erstellt
Additional conditions for Automations on Ticket Updates
Using Automation, I would like to send a group email when a ticket has not been updated for 5 days. We then want to send another one after another 2 days (7 days since last update). To facilitate t...
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Martin Cubitt hat einen Kommentar hinterlassen
We recently changed time zone, our clocks moving forward 1 hour from GMT+10 to GMT+11 as we start Daylight Savings time.While providing RCA for a critical incident that occurred before daylight sav...