Jürgen König

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

+1 from our side. This is an important feature and I have problems with system acceptance because of this. No information on not delivered invoices !!!

• Kommentar anzeigen
• Jürgen König
• Erstellt 20. Januar 2023 11:50
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Any news on that? Would be nice to have an improvement here...

• Kommentar anzeigen
• Jürgen König
• Erstellt 16. Mai 2022 16:44
• 1 Stimme

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Zendesk Chat triggers conditions and actions reference

Hello Dane, thank you for an answer. Unfortunately this does not solve the problem. I am searching for a solution to inform (anyhow: mail, ticket, alarm, ...) on basis of an event by a trigger acti...

• Kommentar anzeigen
• Jürgen König
• Erstellt 3. Februar 2022 07:32
• 0 Stimmen

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Zendesk Chat triggers conditions and actions reference

I miss an email notification as a trigger action to any person mail address (e.g. alert if chat requester waits too long) or similar.

• Kommentar anzeigen
• Jürgen König
• Erstellt 1. Februar 2022 07:49
• 0 Stimmen

1. Chat
2. ...
3. Reporting for Chat
4. Using the Weekly Analytics report

Unfortunately the report is not GDPR conform as it contains personal data and can be activated by an admin individually nor can be system wide deactivated.

• Kommentar anzeigen
• Jürgen König
• Erstellt 26. Oktober 2021 08:48
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Request to allow tagging on Offline Message ticket creation

+1 In a worldwide organisation with various chat departments, I see this as essential to control offline messages and the process to distribute them.

• Kommentar anzeigen
• Jürgen König
• Erstellt 22. Oktober 2021 09:57
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Adjust Chat Timeout Period

We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.

• Kommentar anzeigen
• Jürgen König
• Erstellt 13. Juli 2020 14:35
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Setting a filter default state

I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having se...

• Kommentar anzeigen
• Jürgen König
• Erstellt 20. April 2020 07:35
• 3 Stimmen