Jacob the Moderator
I am passionate about creating the best possible digital user experiences, finding meaningful insights into user behavior, and leveraging that to shape and support business goals. I have been creating exceptional customer experiences within the service and support space using Zendesk products for 10+ years. I have worked in several international companies, and also in a couple of startups. https://www.linkedin.com/in/jjohst/
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Jacob the Moderator hat einen Kommentar hinterlassen
Hi Dana Barr 👋 Thanks for sharing your workflow; that is a good question that many can probably relate to. We have a similar setup and do use Problem tickets to centralize known bugs and allow supp...
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karankuwarbidxb There might be a non-standard way to achieve what you're after here, I don't have it all worked out yet, but my idea would be to use an active webhook with some liquid markup condit...
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karankuwarbidxb Automations run once an hour, but not necessarily on the hour, this is true. But you mention a scenario of 30 days, so I'm not sure what your concern is here. The granularity is hou...
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Hi karankuwarbidxb 👋 It sounds like Automations are what you're looking for for this - these are like triggers, but with time-based conditions. Date fields can be used like this 👆 achieve the kind...
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Salvador Vazquez Will the custom role permissions become available ahead of the expansion of views listed? I would want to make sure we don't just dump 18 new views into the UI until we've properly...
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Very excited for this to finally happen! Thanks Salvador Vazquez!
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Raniery, Thanks for letting me know it helped you, appreciated👍
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Jacob the Moderator hat einen Kommentar hinterlassen
Hey Abner Cruz, This may be better handled by Zendesk Support who can be granted access to your account. One thing, Could you have more than one trigger that notifies Slack? You can filter by that ...
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The article I linked to makes it out to be more complicated than it needs to be, let me know if you'd like simpler directions.
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Jacob the Moderator hat einen Kommentar hinterlassen
Hey Ethan Rostami 👋 I have a few thoughts that relate to what you're experiencing here. Some feel strongly that agents should always ask for a customer's email address when that is not a given (som...