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Tanawat Oonwattana

Beigetreten 15. Apr. 2021

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Letzte Aktivität 07. Feb. 2024

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KommentarTicket management

Is this instruction outdated?

I think the setup is in role permission now.

Kommentar anzeigen · Gepostet 07. Feb. 2024 · Tanawat Oonwattana

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KommentarWhat's new in Zendesk

Hi,

When would this change be roll-out?

I am still not seeing 'Manage Team Member' ability in role permission page.

Thank you.

Kommentar anzeigen · Gepostet 18. Sept. 2023 · Tanawat Oonwattana

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Community-Kommentar Feedback - Reporting and analytics (Explore)

+1

this post has been flowing for 2 years, why this feature has not been implemented yet?

Kommentar anzeigen · Gepostet 14. Sept. 2023 · Tanawat Oonwattana

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Community-Kommentar Feedback - Help Center (Guide)

Hi Spencer,

This is actually true, tried incognito with the actual signing in with end-user's id/pw and do not see the fields, thanks for the recommendation!

Kommentar anzeigen · Gepostet 31. Juli 2023 · Tanawat Oonwattana

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Post Feedback - Help Center (Guide)

My company is trying to implement a new request list experience on Guide, however we have found bug that potentially prevent the change to be promoted to production.

When we enabled this beta experience, end-users are able to filter-up custom fields to be displayed on the column.

Let's say that I have a custom field, that is not visible for end-users below:

On the end-user's view in Guide, the user would still be able to query up this field:

Then the column will be displayed on the frontend, even the value of the fields are not actually being displayed (There are actually values in the field, but those are visible as blank for the end-users):

 

Ideally the fields that are not visible for the end-users should not be visible when selecting to 'show' or 'hide' the column.

Could someone having a look at this bug so that we could deploy the change without affecting the customer experience on September?

Thank you.

Tanawat

Bearbeitet 27. Juli 2023 · Tanawat Oonwattana

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KommentarDeveloper updates

Thanks for the update @...

I am also wondering if cursor based pagination is supporting ticket_events in incremental export?

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-event-export

From below doc, it says it only supports tickets/users, not ticket_events?

https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incremental-export-api/#cursor-based-incremental-exports

Kommentar anzeigen · Gepostet 30. Mai 2023 · Tanawat Oonwattana

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KommentarDeveloper updates

Hi,

Thanks for the recommendation, but we will still be keeping with the Time based method.

The issue with cursor-based is that it gives out the next page path as code, e.g. https://{{subdomain}}.zendesk.com/api/v2/incremental/tickets/cursor.json?cursor=MTU3NjYxMzUzOS4wfHw0Njd8

This is making it very much difficult to troubleshooting in case of issues, or let's say that the service stops polling the ticket data, and want to restart the service, we would not know what was the time stamp that the service got stopped.

Kommentar anzeigen · Gepostet 30. Mai 2023 · Tanawat Oonwattana

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KommentarDeveloper updates

Hi,

Do time based incremental export considered OBP or CBP? and does it get affected by this change?

reference: https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incremental-export-api/#time-based-incremental-exports

Kommentar anzeigen · Gepostet 29. Mai 2023 · Tanawat Oonwattana

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KommentarAnnouncements

Hi Gorka Cardona-Lauridsen,

just a follow up on my question earlier, how soon will custom ticket staus be available with this new request list?

thakn you.

Kommentar anzeigen · Gepostet 16. Mai 2023 · Tanawat Oonwattana

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KommentarAnnouncements

Do you have the timeline to have Custom ticket status (CTS) available for this feature?

thanks.

Kommentar anzeigen · Gepostet 28. Feb. 2023 · Tanawat Oonwattana

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