Tanawat Oonwattana
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Tanawat Oonwattana hat einen Kommentar hinterlassen
Hi, When would this change be roll-out? I am still not seeing 'Manage Team Member' ability in role permission page. Thank you.
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Tanawat Oonwattana hat einen Kommentar hinterlassen
+1 this post has been flowing for 2 years, why this feature has not been implemented yet?
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Tanawat Oonwattana hat einen Kommentar hinterlassen
Hi Spencer, This is actually true, tried incognito with the actual signing in with end-user's id/pw and do not see the fields, thanks for the recommendation!
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Tanawat Oonwattana hat einen Post erstellt
Bug on new request list experience (Beta)
BeantwortetMy company is trying to implement a new request list experience on Guide, however we have found bug that potentially prevent the change to be promoted to production. When we enabled this beta exper...
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Tanawat Oonwattana hat einen Kommentar hinterlassen
Thanks for the update Sanjeev Mandalapu I am also wondering if cursor based pagination is supporting ticket_events in incremental export? https://developer.zendesk.com/api-reference/ticketing/ticke...
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Tanawat Oonwattana hat einen Kommentar hinterlassen
Hi, Thanks for the recommendation, but we will still be keeping with the Time based method. The issue with cursor-based is that it gives out the next page path as code, e.g. https://{{subdomain}}.z...
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Tanawat Oonwattana hat einen Kommentar hinterlassen
Hi, Do time based incremental export considered OBP or CBP? and does it get affected by this change? reference: https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incr...
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Tanawat Oonwattana hat einen Kommentar hinterlassen
Hi Gorka Cardona-Lauridsen, just a follow up on my question earlier, how soon will custom ticket staus be available with this new request list? thakn you.
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Tanawat Oonwattana hat einen Kommentar hinterlassen
Do you have the timeline to have Custom ticket status (CTS) available for this feature? thanks.
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Tanawat Oonwattana hat einen Kommentar hinterlassen
Hi Christine, I might not explain this clearly for you, apology for that. for example, there was a ticket ID #1 and it got closed by one of the agent, then the customer sent another email on top of...