Liam McFarlane (Zendesk Support Team)

1. People
2. ...
3. Team members and groups
4. Setting roles and access in Zendesk Admin Center

Please change it back, it takes significantly longer to open the Admin Center each time we need to update someone's role within Support profiles. The drop-down list of roles was great, why did you ...

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 9. September 2021 14:57
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Update Automations Inteface to be inline with Triggers

Just came on here to ask the same thing, it's really difficult to find custom fields when creating automations. Would be great if it was like the trigger creation page.

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 26. Juli 2021 14:21
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Sorting tickets by custom date field when using API

Thanks for your help Amie.

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 26. Juli 2021 13:24
• 0 Stimmen

1. Objects and rules
2. ...
3. Triggers and automations
4. Why do I receive the message "Trigger order wasn't updated"?

After literally spending an hour moving triggers into newly setup categories, then receiving this message is pretty soul-destroying. Moving triggers in bulk is extremely slow, can this be improved ...

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 8. April 2021 13:39
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

Hi Zendesk, Is their anyway you could add in some reporting on Skipped tickets as asked here, we've recently moved some of our agents and would like to move the other >350 agents over to this mode,...

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 8. März 2021 16:34
• 5 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Hi, Please can I get an update on when this will be activated? We now have a business-critical use case for this, the workarounds are not a good enough solution.  We have created an internal help c...

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 7. Oktober 2020 09:38
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Excel exported is not in the same format in Explore

Can we please get an update on this? We've been forced to move all our reports over to Explore as you're retiring Insights, but as it stands Explore is a broken buggy mess.  This has just turned wh...

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 29. September 2020 14:38
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Edit "Your request was successfully submitted" confirmation

I've found the best solution for this is to redirect the user to a submission successful page once they've filled a new request. You can create a page as a normal article, but be sure to hide from ...

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 14. Juli 2020 09:18
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Edit "Your request was successfully submitted" confirmation

Hi All, Is there a way to point the user to a specific page once they've filled out the form? Since Zendesk has changed the notification the customers often miss it or it doesn't appear at all, whi...

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 23. März 2020 10:28
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Unable to save guide articles "Translation wasn't saved. Please try again."

Just to let you know, with my one ZD support were unable to come up with a solution, however, out of nowhere it just started working again. Definalty seems to be a bigger issue with Zendesk, especi...

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• Liam McFarlane (Zendesk Support Team)
• Erstellt 22. Oktober 2019 09:00
• 0 Stimmen