Mia Jonson

1. Community
2. Feedback - Ticketing System (Support)
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

Hi! Is it possible to add a signature automaticly to a side conversation message or not? Right now you cant see who is the sender of the message witch is a bit annoying... Ca you add a default text...

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• Mia Jonson
• Erstellt 19. März 2020 11:28
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Hi! We really need this as well. Our agents are sometimes in need to add new tickets for them selves in other cases then they are agents for. For example one person is agent for questions relate to...

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• Mia Jonson
• Erstellt 10. März 2020 15:10
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. How to change the from email address?

Hi Sebastiaan! This does unfortunately not solve our problem because the first triggered email is sent before the agent makes any changes to the ticket. Then still the default recipient address wil...

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• Mia Jonson
• Erstellt 12. Februar 2020 10:14
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change sender address when creating a NEW ticket on behalf of the requester

We really needs this function! Depending on group we need different addresses. Right now our improvement requests will have emails from the service desk email and that is not nice. Not when we alre...

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• Mia Jonson
• Erstellt 12. Februar 2020 08:54
• 2 Stimmen