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Ilya Novikov

Beigetreten 15. Apr. 2021

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Letzte Aktivität 09. Jan. 2025

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Ilya Novikov hat einen Kommentar hinterlassen

KommentarTeam members and groups

Hello,

Please help me to understand - we have a “Team” plan (with Support, Guide and Explore. We don't have a Chat). 

I assigned a “Contributor” role to a few staff members. But after that, I couldn't assign a tickets to them because they not listed in the list of assignee.

Please clarify what the “Contributor” role means for the “Team” plan in Zendesk Support.

Thank you in advance.

Kommentar anzeigen · Bearbeitet 09. Jan. 2025 · Ilya Novikov

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Community-Kommentar Feedback - Ticketing system (Support)

Thank you!

Kommentar anzeigen · Gepostet 05. Dez. 2022 · Ilya Novikov

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Community-Kommentar Feedback - Ticketing system (Support)

Hello,

Is it possible to mention the ticket number like @37235 and get the link to ticket inserted?

 

Kommentar anzeigen · Gepostet 02. Dez. 2022 · Ilya Novikov

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Ilya Novikov hat einen Post erstellt

Post Feedback - Ticketing system (Support)

Hello there,

Currently, active and inactive tabs have quite similar colours (with low contrast) - https://drive.google.com/file/d/1yf0d2J72rkvFwrfuYrl3HmyZWxvUdvTq/view?usp=sharing

Is it possible to add an ability to change these colours or even change the theme for all the "Support" interface.

Gepostet 11. Apr. 2022 · Ilya Novikov

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