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Shlomo Partouche-Sebban

Beigetreten 15. Apr. 2021

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Letzte Aktivität 27. Juni 2023

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KommentarSetting up Agent Workspace

Dear Zendesk Support Team,

We are using Zendesk for almost 13 years. 
I am writing to request your assistance with the new interface. We have to switch to the new Workspace interface, but it is not adapted to the way we are working. We are working in email only mode. We are experiencing difficulties with the new interface and would like to request your help in resolving these issues. The new interface doesn't seem to suit the way we work today.

Could you please provide us with some guidance on how we can adapt to the new interface? We would appreciate any assistance you can provide.

Thank you for your time and attention.

Kommentar anzeigen · Gepostet 27. Juni 2023 · Shlomo Partouche-Sebban

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KommentarTicket automation and collaboration

Hi,

Is there a way to enable end users to add CCs to requests they submit using email?

Kommentar anzeigen · Gepostet 20. Feb. 2023 · Shlomo Partouche-Sebban

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KommentarGlobal security and user access

Hi Zendesk,

My agents and I would like to stay connected all the time.
How can we deactivate the session time?

Kommentar anzeigen · Gepostet 27. Juli 2021 · Shlomo Partouche-Sebban

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