Real Connections BV (EMEA RESELLER)

1. Community
2. Feedback - Help Center (Guide)
3. Answer Bot - Show transcript to Chat agents

Hi Avery, This has been solved by switching to Agent Workspace and using the new Flow Builder variant of the Answer Bot!

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• Real Connections BV (EMEA RESELLER)
• Erstellt 4. Juni 2021 16:48
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1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Add an API or setting to change the label of the Description field on the Web Widget

Hi Alejandro, I can only say +1.

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• Real Connections BV (EMEA RESELLER)
• Erstellt 11. November 2020 09:20
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1. Community
2. Feedback - Help Center (Guide)
3. Answer Bot - Show transcript to Chat agents

Edit: Same goes for tickets put through to the web form via the "leave a message" functionality. End-users have the tendency to feel like Agents know what the conversation between them and the Answ...

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• Real Connections BV (EMEA RESELLER)
• Erstellt 2. Dezember 2019 16:19
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1. Community
2. Feedback - Ticketing System (Support)
3. Auto Processing Rules for Suspended Tickets

Hi there, The original thread, posted close to two years ago, mentioned that there are some apps in the marketplace which address this issue. Even though the specific apps were not mentioned, I wou...

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• Real Connections BV (EMEA RESELLER)
• Erstellt 7. Oktober 2019 07:19
• -1 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

Hi there, How far are the plans to implement this into Zendesk Explore?

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• Real Connections BV (EMEA RESELLER)
• Erstellt 15. Juli 2019 14:44
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1. Community
2. Zendesk Suite Q&A
3. Unassigned Tickets

Hi David, This is indeed impossible at this moment, since triggers do not work with "current agent" conditions. The only thing you can do now is to set up a trigger which assigns tickets where assi...

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• Real Connections BV (EMEA RESELLER)
• Erstellt 10. September 2018 10:39
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1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Thanks for the update @Kirsten!

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• Real Connections BV (EMEA RESELLER)
• Erstellt 17. Mai 2018 07:18
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1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Hi @Nicole, how are things concerning the EAP?  Since we are almost halve way through March :). 

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• Real Connections BV (EMEA RESELLER)
• Erstellt 12. März 2018 12:04
• 0 Stimmen