Julian Kossak
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Neueste Aktivität von Julian Kossak-
Julian Kossak hat einen Kommentar hinterlassen
Hi, we are still experiencing problems with the notification of incoming chat messages. If the ticket tab is in background because the agent needs to search something in the knowledge base (e.g.) a...
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Julian Kossak hat einen Kommentar hinterlassen
Looks like a never ending story... How is it possible, that a big player like ZenDesk is obviously not able to realize such a simple solution for this important aspect of their users?
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Julian Kossak hat einen Kommentar hinterlassen
And one more +1... It's a shame, such an important and frequently asked feature, which is nothing super special complex, not to implement for nearly a decade. We are not in the 1950s. Today in our ...
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Julian Kossak hat einen Kommentar hinterlassen
Hey Phil, yes, exactly. :-) E.g. for me it's not clear why under "Team" the point "team members" is located over "roles" and "groups". Same in the other sections like "Configuration" oder in "Chan...
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Julian Kossak hat einen Post erstellt
Alphabetical order
Hello, I would be thankful if Zendesk could step to an alphabetical order in their menus. It's a daily struggle to find the different menu points in the menus. An alphabetical order would be a huge...
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Julian Kossak hat einen Post erstellt
Advanced Search App - Enhancement
Hello, it would be very helpful if it could be possible to select permanently, which columns in the App are pre-selected. The perfect solution would be the possibility for this configuration for ev...
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Julian Kossak hat einen Kommentar hinterlassen
Hello, I totally agree with Kilian! Five years without any improvment... It's a huge time in the "online world".... Regards Julian
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Julian Kossak hat einen Kommentar hinterlassen
Hello, a big +1 for this missing functionality! We receive email adresses from our customers by phone and have no option to check/see/correct/whatever mistakes in the recorded email adresses. In th...