Hi,

I can confirm that.

It seems there are two variations: In the case of the first message in the ticket to the requester that cannot be delivered, the delivery failure is displayed directly in the events AND in the ticket under the comment.

For each subsequent message to the requester, the delivery failure notification only appears after another update of the ticket (by refreshing the browser tab or sending another message, for example).

When multiple messages are sent to the requester, the delivery failure is always shown only up until the penultimate comment, never on the latest comment. At the latest comment the delivery failure is only shown in the ticket events and not visible in the ticket.

I put some screenshots in here for visualisation.

Please check and fix this display issue!

Thanks and regards,
Julian