Andreas Pfeiffer

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I come back to me previous comment which was wrong and I'd like to correct it. Actually, you can authentify your http target with a token. You have to set the following: user: <your email>/token pa...

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• Andreas Pfeiffer
• Erstellt 10. Oktober 2019 07:07
• -1 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi there, As far as I have seen, the workaround via the target HTTP doesn't  work as long as your login system wide is SSO. On top of that, creating targets emails can be a nightmare depending the ...

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• Andreas Pfeiffer
• Erstellt 8. Oktober 2019 11:53
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Hi Nicole, The solution maybe in the  agent roles by giving or not the possibility to close tickets (like it is today for tickets deletions) while the closing at the latest automation should remain...

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• Andreas Pfeiffer
• Erstellt 14. Februar 2018 18:36
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Hi William, Everything goes around the word "argue". On a court, the best is to close every dispute by a "yes" or "no" without any "but" ! Of course you can argue, the attorneys love this sport ! I...

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• Andreas Pfeiffer
• Erstellt 14. Februar 2018 15:01
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

I would like to add a legal consideration on this feature (being able to change the close tickets). Since a closed ticket cannot be changed, it can be considered as an archive. From a legal perspec...

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• Andreas Pfeiffer
• Erstellt 14. Februar 2018 11:04
• 0 Stimmen

1. Community
2. Discussion - Tips and best practices from the community
3. Making light agents more useful

Hi there, There is a lot of workarounds regarding this light agent limitation. However the goal is to avoid making a gaz factory or avoid the typing errors. The strength of zendesk is it's API offe...

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• Andreas Pfeiffer
• Erstellt 25. August 2016 09:17
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1 I think it would be nice being able to change/delete the tags on closed ticket for all reasons already given in this thread (old tags not relevant anymore, typing issues, etc...). The only way I...

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• Andreas Pfeiffer
• Erstellt 11. Mai 2016 08:36
• 1 Stimme