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Mani Berenji

Beigetreten 15. Apr. 2021

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Letzte Aktivität 22. Okt. 2021

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KommentarBuilding reports

We need "abandoned" chats to be part of the standard reporting metrics. 
I'm defining abandoned chats as :

  1. Chat was started by a customer
  2. Customer left the chat session before connecting with an agent

Missed chats won't work because it counts chats that were connected to an agent, where the agent never replied.

The reason missed chats won't work is because it introduces 2 causes for the customer leaving instead of just focusing on if the customer left because they didn't get assigned an agent.

 

Kommentar anzeigen · Gepostet 20. Jan. 2021 · Mani Berenji

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Any update on when this will be released?

Kommentar anzeigen · Gepostet 30. Sept. 2020 · Mani Berenji

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