Tommy (Anatolii Binkovskyi)

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Give Admins Ability to Change Agent Status

We are currently using a workaround with admins assuming agents' identities. Not ideal.

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• Tommy (Anatolii Binkovskyi)
• Erstellt 11. Dezember 2022 11:44
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing triggers list page refresh

When can we expect the long overdue automations UI refresh?

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• Tommy (Anatolii Binkovskyi)
• Erstellt 1. November 2022 21:08
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Secondary emails are dysfunctional in Support

Absolutely agree

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• Tommy (Anatolii Binkovskyi)
• Erstellt 26. Oktober 2022 10:58
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. Trigger conditions and actions reference

Yeah, for some reason, Zendesk did not update Automations UI and it is really dated and hard to use.You just have to remove ";" so tags look like thatNo need to press Enter here

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• Tommy (Anatolii Binkovskyi)
• Erstellt 28. September 2022 09:57
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. Trigger conditions and actions reference

Tags should look like this: Maybe try some other browser, because I don't have any problems with Enter whatsoever 

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• Tommy (Anatolii Binkovskyi)
• Erstellt 28. September 2022 09:10
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

Happy to help! Waiting for the fixes/updates :)

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• Tommy (Anatolii Binkovskyi)
• Erstellt 5. September 2022 08:42
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

A few more things:- At the tab 'Customer details' in the Organization section all the emails from the organization are visible. It is very inconvenient for Organizations with a huge amount of domai...

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• Tommy (Anatolii Binkovskyi)
• Erstellt 2. September 2022 12:39
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. Trigger conditions and actions reference

The addition of text and number custom fields to the Actions is really great. But it would be even better if we could use placeholders to populate such fields. It would improve a lot of different ...

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• Tommy (Anatolii Binkovskyi)
• Erstellt 2. September 2022 12:25
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Give Admins Ability to Change Agent Status

Much needed feature

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• Tommy (Anatolii Binkovskyi)
• Erstellt 1. September 2022 22:01
• 1 Stimme

1. People
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

It looks like a great feature and improvement, but we have some issues preventing us from using new profile:1. There's no "Verify now" button for emails yet, which is very important to our customer...

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• Tommy (Anatolii Binkovskyi)
• Erstellt 1. September 2022 16:54
• 0 Stimmen