
Tommy (Anatolii Binkovskyi)
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Neueste Aktivität von Tommy (Anatolii Binkovskyi)-
Tommy (Anatolii Binkovskyi) hat einen Kommentar hinterlassen
Guys, chill, I did not make that change. No need to argue with me. It's that our agents also hated the change at first but quickly used to it. Tickets now more resemble real chat like in Facebook M...
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Tommy (Anatolii Binkovskyi) hat einen Kommentar hinterlassen
yeah, 2 and 3 points are valid1 and 4 are just a habit thing. after a few weeks, our agents got used to it and I hear no complaints at all
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Tommy (Anatolii Binkovskyi) hat einen Kommentar hinterlassen
Amisha Sharma this is an amazing improvement indeed! Thanks a lot for listening!
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Tommy (Anatolii Binkovskyi) hat einen Post erstellt
Agent Workspace: Do not hide 'User profile' tab
So, we have the following issue:1. Agent opens a ticket, and the User profile tab is opened.2. Agent opens a new tab with search in Zendesk and searches for something.3. From search agent visits us...
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Tommy (Anatolii Binkovskyi) hat einen Kommentar hinterlassen
After this update, we begin to lose line break when copying from Google Translate, which is a big deal for us and a very inconvenient process for the agents. I hope it can be fixed as it adds a lot...
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Tommy (Anatolii Binkovskyi) hat einen Kommentar hinterlassen
Yes, this feature is the most important and at least some update would be great.
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Tommy (Anatolii Binkovskyi) hat einen Kommentar hinterlassen
Still no news about it?
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Tommy (Anatolii Binkovskyi) hat einen Kommentar hinterlassen
Yes, I see no reason for it to not save. I have a lot of complaints from agents. Hope, Zendesk will look into this feature request
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Tommy (Anatolii Binkovskyi) hat einen Kommentar hinterlassen
It would be great if agent's avatar was still displayed
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Tommy (Anatolii Binkovskyi) hat einen Kommentar hinterlassen
It would be great if the size of the composer stays and not reverts to default state