Tommy (Anatolii Binkovskyi)

1. Community
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

Guys, chill, I did not make that change. No need to argue with me. It's that our agents also hated the change at first but quickly used to it. Tickets now more resemble real chat like in Facebook M...

• Kommentar anzeigen
• Tommy (Anatolii Binkovskyi)
• Bearbeitet 11. August 2022 10:48
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

yeah, 2 and 3 points are valid1 and 4 are just a habit thing. after a few weeks, our agents got used to it and I hear no complaints at all

• Kommentar anzeigen
• Tommy (Anatolii Binkovskyi)
• Erstellt 11. August 2022 08:18
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Amisha Sharma this is an amazing improvement indeed! Thanks a lot for listening!

• Kommentar anzeigen
• Tommy (Anatolii Binkovskyi)
• Erstellt 9. August 2022 21:00
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

After this update, we begin to lose line break when copying from Google Translate, which is a big deal for us and a very inconvenient process for the agents. I hope it can be fixed as it adds a lot...

• Kommentar anzeigen
• Tommy (Anatolii Binkovskyi)
• Bearbeitet 2. August 2022 13:34
• 3 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Yes, this feature is the most important and at least some update would be great.

• Kommentar anzeigen
• Tommy (Anatolii Binkovskyi)
• Erstellt 28. Juli 2022 11:03
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore - Audit Log with list of changes

Still no news about it?

• Kommentar anzeigen
• Tommy (Anatolii Binkovskyi)
• Erstellt 22. Juli 2022 11:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. New agent workspace, save reply re-sizing

Yes, I see no reason for it to not save. I have a lot of complaints from agents. Hope, Zendesk will look into this feature request 

• Kommentar anzeigen
• Tommy (Anatolii Binkovskyi)
• Erstellt 13. Juli 2022 23:23
• 0 Stimmen

1. Support
2. ...
3. Email
4. Implementing simplified email threading for email applications

It would be great if agent's avatar was still displayed 

• Kommentar anzeigen
• Tommy (Anatolii Binkovskyi)
• Erstellt 13. Juli 2022 12:46
• 0 Stimmen

1. Support
2. ...
3. Agent guide for Support
4. Composing messages in the Zendesk Agent Workspace

It would be great if the size of the composer stays and not reverts to default state

• Kommentar anzeigen
• Tommy (Anatolii Binkovskyi)
• Erstellt 12. Juli 2022 10:59
• 0 Stimmen