Tommy (Anatolii Binkovskyi)
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Neueste Aktivität von Tommy (Anatolii Binkovskyi)-
How can I translate default fields Name & Email?
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Much needed improvement
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I managed to come up with a solution using agents_activity API and https://zapier.com/ without coding.My zap looks like this:1. Every Day in Schedule by ZapierI run it at 23:55 to collect most of t...
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Yeah, definitely a missed feature. We are using Zapier to manage such cases but it is not ideal.
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There is a workaround, actually. We use automation to reopen tickets every 25 days (it also adds a specific tag) and trigger to solve this reopen ticket (it identifies by an added tag) and remove t...
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Yes, we definitely need to display subject there
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Guys, chill, I did not make that change. No need to argue with me. It's that our agents also hated the change at first but quickly used to it. Tickets now more resemble real chat like in Facebook M...
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yeah, 2 and 3 points are valid1 and 4 are just a habit thing. after a few weeks, our agents got used to it and I hear no complaints at all
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Amisha Sharma this is an amazing improvement indeed! Thanks a lot for listening!
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After this update, we begin to lose line break when copying from Google Translate, which is a big deal for us and a very inconvenient process for the agents. I hope it can be fixed as it adds a lot...