Tommy (Anatolii Binkovskyi)
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Neueste Aktivität von Tommy (Anatolii Binkovskyi)-
Yes, I see no reason for it to not save. I have a lot of complaints from agents. Hope, Zendesk will look into this feature request
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It would be great if agent's avatar was still displayed
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It would be great if the size of the composer stays and not reverts to default state
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Awesome, that's a step in the right direction. Thanks!
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Amisha Sharma Hi! I would be happy to provide feedback on new design.
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Seconded. I am curious why such a big company like Zendesk does not understand the basic agent needs (less scrolling, fewer clicks, clear visual marks, etc.)
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Yes, even with Play mode agents are able to skip tickets
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Yes, it would be a great feature
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Amisha Sharma Sure, I would be happy to share our expirience.
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Amisha Sharma We have tested the Agent Workspace and have almost identical feedback. Also, we are missing:- sounds when a new chat comes (on active tab)- message was read notification in chat- and...