Tommy (Anatolii Binkovskyi)

1. Community
2. Feedback - Ticketing System (Support)
3. Guided Mode suggested enhancement

Yes, it would be a great feature

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• Tommy (Anatolii Binkovskyi)
• Erstellt 28. April 2022 10:50
• 7 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Regarding upcoming changes to Answerbot and Flow Builder

I do not understand how 1000 MAU could be enough for Enterprise accounts. Who would purchase Enterprise having only 1000 MAU? It is a very very disappointing decision. I advocated for Zendesk for q...

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• Tommy (Anatolii Binkovskyi)
• Erstellt 5. April 2023 14:42
• 5 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing triggers list page refresh

When can we expect the long overdue automations UI refresh?

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• Tommy (Anatolii Binkovskyi)
• Erstellt 1. November 2022 21:08
• 4 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Much needed improvement

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• Tommy (Anatolii Binkovskyi)
• Erstellt 24. August 2022 10:33
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

After this update, we begin to lose line break when copying from Google Translate, which is a big deal for us and a very inconvenient process for the agents. I hope it can be fixed as it adds a lot...

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• Tommy (Anatolii Binkovskyi)
• Bearbeitet 2. August 2022 13:34
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Seconded. I am curious why such a big company like Zendesk does not understand the basic agent needs (less scrolling, fewer clicks, clear visual marks, etc.)

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• Tommy (Anatolii Binkovskyi)
• Erstellt 13. Mai 2022 17:30
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. New agent workspace, save reply re-sizing

Edit: Turns out, it is not Zendesk issue, but a Grammarly addon. The addon needs to be deleted and reinstalled. 

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• Tommy (Anatolii Binkovskyi)
• Bearbeitet 6. April 2023 13:14
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Give Admins Ability to Change Agent Status

We are currently using a workaround with admins assuming agents' identities. Not ideal.

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• Tommy (Anatolii Binkovskyi)
• Erstellt 11. Dezember 2022 11:44
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Give Admins Ability to Change Agent Status

Much needed feature

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• Tommy (Anatolii Binkovskyi)
• Erstellt 1. September 2022 22:01
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Yes, this feature is the most important and at least some update would be great.

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• Tommy (Anatolii Binkovskyi)
• Erstellt 28. Juli 2022 11:03
• 1 Stimme