Catalin

Hey Saxon, thanks a lot for the tip! I managed to get it working. Based on your suggestion, I also found some useful details (that I didn't find before) here: https://support.zendesk.com/hc/en-us/articles/4408833381402-Working-with-earliest-and-latest-date-functions#topic_hrb_wdy_5pb

Hi guys. I'm interested in creating a custom metric to show the timestamp (or time lapsed) for the first internal note on each ticket. This used to be possible in the old system (GoodData) but I can't figure it out in Zendesk Explore. Any ideas please? Many thanks!