Ben McCormack

1. Community
2. Feedback - Ticketing System (Support)
3. Provide a way to add deep or permanent links to specific comments in a Ticket

Not being able to link to a specific comment is a real pain. For example, when I escalate to engineering, I have to say something like, "for the best summary of this issue, look for the comment tha...

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• Ben McCormack
• Erstellt 5. Juli 2018 14:47
• 6 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1 Here's my use case: I recently started doing an analysis where I wanted to understand where our customers came from. I have all of the data ready to go and I made custom fields to pipe the data ...

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• Ben McCormack
• Erstellt 7. August 2017 17:07
• 0 Stimmen