
Michael Conaghan
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Michael Conaghan hat einen Kommentar hinterlassen
Hi team,I may be seeing things, but I believe I received a scheduled email - that included the entire dashboard... with the many tabs, all incorporated into one pdf ;o. Plus the other options. Can ...
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Michael Conaghan hat einen Post erstellt
Highlighted: "Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs."
Community needs to get behind this ASAP imo: https://support.zendesk.com/hc/en-us/community/posts/360043677634-Feature-request-Ability-to-schedule-a-single-report-from-a-dashboard-which-contains-re...
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Michael Conaghan hat einen Kommentar hinterlassen
OMG yes. How is this not a function already? I find it incredibly hard to believe. I will basically need to make a new dashboard for every single report I want to schedule. Crazy. e.g. Online CS ...
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Michael Conaghan hat einen Kommentar hinterlassen
No idea why "email" IS "X" does not work. What I have done - given we have light agents... IF REQUESTER IS "X" THEN... e.g. send email to Tier 2 (VIP Alert)
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Michael Conaghan hat einen Kommentar hinterlassen
Hi Toby,That's what I thought. Thanks. Re: "If this isn't working for you then we can take a look in the ticket you're submitting."= Have submitted with documentation. Cheers.
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Michael Conaghan hat einen Kommentar hinterlassen
Issue is still outstanding, no resolutions.Creating a ticket.
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Michael Conaghan hat einen Kommentar hinterlassen
Yes. In a round about way. I have a private slack channel with Zendesk integrated. "Private Internal Notes". So any side convo's there don't notify anyone.
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Michael Conaghan hat einen Kommentar hinterlassen
Re: "I think this is a misunderstanding.The mail will usually only contain the last of your messages." = It has previously contained EVERYTHING. As far as I'm aware. Perhaps it was in EAP, then i...
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Michael Conaghan hat einen Kommentar hinterlassen
"All of the recipients on the side conversation receive an email notification with your message. The message being replied to is included as quoted content on outgoing emails." I believe this is ...
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Michael Conaghan hat einen Kommentar hinterlassen
Hi,We absolutely need MS Teams integration asap[!]