Antonio Naddeo

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Could not agree more with Matthew Sammut! Real time monitoring of all channels and historical data of time on task (talk, chat, ticket) is a must have for measuring team productivity.  Why do you n...

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• Antonio Naddeo
• Erstellt 22. Februar 2022 16:29
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes Regarding to the comment below: "In relation to Agent activity historical reporting, we will be launching this dataset in stages, with the first version focusing on reporting on agent s...

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• Antonio Naddeo
• Erstellt 14. Februar 2022 08:49
• 1 Stimme

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

I am coming back on previous request: how do we make the banner available in different languages? We use the Help Center in 4 different languages. If we create an article localized in 4 languages o...

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• Antonio Naddeo
• Erstellt 19. Dezember 2016 12:32
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Hello Wes, for Help Center in different languages, any update on how can we make the alert to show in the respective language? or even not showing at all, if the corresponding translation in the al...

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• Antonio Naddeo
• Erstellt 11. Oktober 2016 15:41
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Have we been able to find a solution, for Help Centers in muliple language to display an alert message localazied in the language and/or not display the alert if the article is not translated in th...

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• Antonio Naddeo
• Erstellt 1. Juni 2016 11:51
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

I guess I could use a different label for each language, but how do I add the input about the alert label in different languages?

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• Antonio Naddeo
• Erstellt 28. April 2016 09:21
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Since for our support this feature is vital, I have 2 comments: I have installed again the code but  I am unable to make the alert banner visible to logged out users (anonymous users). I have the ...

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• Antonio Naddeo
• Erstellt 28. April 2016 07:27
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Thank you for the answers! The section where the article has been places is available to "anyone" and our HC is open for anonymous access, yet the alert is displayed only after sign-in. 

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• Antonio Naddeo
• Erstellt 26. April 2016 14:46
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

The other issue I have is that the alert message seems to be displayed only if I am logged in as an agent. The alert message is not displayed to final user without login. How can I make the alert m...

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• Antonio Naddeo
• Erstellt 26. April 2016 11:59
• 0 Stimmen