Michael Mulligan
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Michael Mulligan hat einen Post erstellt
Feature request: Ability to assign organization when adding new user
When adding a new user, it would be neat if we could also input the org on this popup - maybe an extra box below 'Email' with 'Organization'
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Michael Mulligan hat einen Kommentar hinterlassen
Hello @..., As your stated workaround above is only available once after the chat has ended (events are only available once the chat has come to a close). We need access to this information for dis...
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Michael Mulligan hat einen Kommentar hinterlassen
This is needed for screenshot pasting in chat as well as attachments. Currently a screenshot pasted in an active chat appears as a link and can result in an agent sharing sensitive/confidential dat...
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Michael Mulligan hat einen Kommentar hinterlassen
Hello @.... Additionally, there are use case where an agent may experience a 'lost' chat where the requester unintentionally disconnects (navigating to another of our sites). Agents could previousl...
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Michael Mulligan hat einen Kommentar hinterlassen
@..., do you have any idea on a timeline for implementation?
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Michael Mulligan hat einen Kommentar hinterlassen
It is important that agents are presented an audible notification to alert them to incoming transferred chats to give our customers the best possible support experience. Please move this up the roa...
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Michael Mulligan hat einen Kommentar hinterlassen
Just a heads up, your see About suggested macros. link above take users to the Enabling and disabling suggested macros article.
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Michael Mulligan hat einen Post erstellt
Need ability to simulate multiple chats
Beantwortet@... states 'As of the moment, there is no native way to simulate multiple chats at once, but we understand your need for this functionality, so we are marking this conversation as Product Feedback...
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Michael Mulligan hat einen Kommentar hinterlassen
Echoing Priscilla Shaw's need to simulate multiple chats!!
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Michael Mulligan hat einen Kommentar hinterlassen
We support dozens of web sites and the ability to add an email requester to an organization based on the support email address they've sent their request to would be incredibly helpful. Many of th...