Michael Mulligan
-
Gesamtaktivitäten62
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen38
-
Abonnements10
Kommentare
Neueste Aktivität von Michael Mulligan-
James Hanley, To answer your questions around largest and oldest, I'll share a couple examples. I would think it important to keep all information from both orgs. Org ID 27797959087 Created Nov 10...
-
Hello @..., As your stated workaround above is only available once after the chat has ended (events are only available once the chat has come to a close). We need access to this information for dis...
-
This is needed for screenshot pasting in chat as well as attachments. Currently a screenshot pasted in an active chat appears as a link and can result in an agent sharing sensitive/confidential dat...
-
Hello @.... Additionally, there are use case where an agent may experience a 'lost' chat where the requester unintentionally disconnects (navigating to another of our sites). Agents could previousl...
-
@..., do you have any idea on a timeline for implementation?
-
It is important that agents are presented an audible notification to alert them to incoming transferred chats to give our customers the best possible support experience. Please move this up the roa...
-
Just a heads up, your see About suggested macros. link above take users to the Enabling and disabling suggested macros article.
-
Thank you @.... This has been posted at Zendesk Help > Community > Feedback on chat as suggested. Please upvote, comment, and add your own use cases at: Need ability to simulate multiple chats – Ze...
-
Echoing Priscilla Shaw's need to simulate multiple chats!!
-
We support dozens of web sites and the ability to add an email requester to an organization based on the support email address they've sent their request to would be incredibly helpful. Many of th...