Clik Rogan
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Clik Rogan hat einen Kommentar hinterlassen
Plus 1 + 8979741513216874631321How is everyone else working around this roadblock?We have recently migrated from Slack to MS Teams and this is one aspect we haven't been able to nail in the migrati...
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Clik Rogan hat einen Kommentar hinterlassen
This hack is great for when you have offboarded agents prior to sharing their valuable Explore Dashboards 😅Tried and tested! Thank you @... for saving the day!
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Clik Rogan hat einen Kommentar hinterlassen
@... Yes that's correct ensuring my mistake of channel > is > chat is update to the following "Channel > is > Messaging" =]
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Clik Rogan hat einen Kommentar hinterlassen
I've just made an edit to my snippy provided. Updates are; Channel > is > Messaging Moved my unique ticket field to "meet ANY of these conditions" - This way if we have any other flows needing to...
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Clik Rogan hat einen Kommentar hinterlassen
@... Can say that this trigger config has worked nicely for us. The only issue really is creating unique ticket fields just so you have a unique identifier to base a trigger off of. I think as flow...
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Clik Rogan hat einen Kommentar hinterlassen
@... Thank you! I have made the post here and have pointed out what our goal, issue and solution was =]Would love to know when any more documentation comes out in regards to Messaging. I think the ...
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Clik Rogan hat einen Post erstellt
Tip: Support Trigger Configuration & Group Routing for Messaging
Hi All, GOAL: I was trying to push specific Messaging chats to our Sales group based on the options selected by our customers. Our "I want to make a purchase > Talk to human". flow should route dir...
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Clik Rogan hat einen Kommentar hinterlassen
UPDATEDHi All, Grew a few too many grey hairs trying to work this one out (routing specifically to a group and not to all available chat agent). I created a support trigger that uses the specific ...
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Clik Rogan hat einen Kommentar hinterlassen
Hey @... How'd you manage to route to an agent for your "in-office" hours workflow? I'm on struggle street with this piece!
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Clik Rogan hat einen Kommentar hinterlassen
Hi All, How is everyone setting up their Messaging triggers to route end users to a specific group? I have a selection called "I want to make a purchase" and I want this to route straight to a hum...