Clik Rogan
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Neueste Aktivität von Clik Rogan-
Plus 1 + 8979741513216874631321How is everyone else working around this roadblock?We have recently migrated from Slack to MS Teams and this is one aspect we haven't been able to nail in the migrati...
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This hack is great for when you have offboarded agents prior to sharing their valuable Explore Dashboards 😅Tried and tested! Thank you @... for saving the day!
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@... Yes that's correct ensuring my mistake of channel > is > chat is update to the following "Channel > is > Messaging" =]
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I've just made an edit to my snippy provided. Updates are; Channel > is > Messaging Moved my unique ticket field to "meet ANY of these conditions" - This way if we have any other flows needing to...
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@... Can say that this trigger config has worked nicely for us. The only issue really is creating unique ticket fields just so you have a unique identifier to base a trigger off of. I think as flow...
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Hey @... thanks for that! It worked!
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@... Yeah I'm feeling we may end up doing something similar until this Product goes to market. The product thus far has HUGE potential and pretty excited to see this rolled out across all of our we...
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@... Thank you! I have made the post here and have pointed out what our goal, issue and solution was =]Would love to know when any more documentation comes out in regards to Messaging. I think the ...
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Hey @..., Thank you for that! I managed to work it out using unique ticket fields presented to the customer prior to the expected transfer to agent. This way I was able to define exactly which grou...
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UPDATEDHi All, Grew a few too many grey hairs trying to work this one out (routing specifically to a group and not to all available chat agent). I created a support trigger that uses the specific ...