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Fernando Duarte
Beigetreten 15. Apr. 2021
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Letzte Aktivität 27. Dez. 2023
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I agree 100% with Heather Rommel!
The idea of a a real time dashboard is to show what they are actually doing
Kommentar anzeigen · Gepostet 22. Juli 2022 · Fernando Duarte
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I am hoping someone has an insight on how to change the behavior of the answer bot as the experience is frustrating for some customers,
In their own words:
it appears to be sent me a help article and when I open it, a pop-up asking me if it answers my question, which I don’t know yet because I didn’t read it. If I click yes it says it will close my ticket, which I don’t want. If I click no, then it asks me why and I don’t know yet, again, because I haven’t read it yet. It blocks the article so it’s difficult to read, and if I click the X then it just goes back to the first question.
Kommentar anzeigen · Gepostet 09. Feb. 2022 · Fernando Duarte
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The Jira Integration does not support Organization fields to sync.
We need to be able to pass the organization value to the linked Jira. The only workaround here is to create an individual trigger for each Organization to populate a custom ticket field.
Just imagine the load on the system as we continue to add a trigger per organization
Kommentar anzeigen · Gepostet 11. März 2021 · Fernando Duarte
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We present a field called Severity to our customers in or ticket form which is used to set the initial priority in a ticket.
I want to change the hint for that field to display the definition of each severity as it is selected, like:
"Urgent: System is down or unavailable (Critical Production issue affecting all users)"
Gepostet 21. Feb. 2021 · Fernando Duarte
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