Joshua Bentley

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175
Letzte Aktivität

10. Februar 2023 21:32
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15. April 2021 14:29
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Aktivitätsübersicht

Neueste Aktivität von Joshua Bentley

Joshua Bentley hat 10. Februar 2023 21:32 einen Kommentar hinterlassen
Chiming in with the others. This change is simply unacceptable. Honestly it's like when the teacher punishes the whole class because of the actions of a few troublemakers. Reducing our ability to ...
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- Joshua Bentley
- Erstellt 10. Februar 2023 21:32
- 2 Stimmen
Joshua Bentley hat 7. Februar 2023 21:15 einen Kommentar hinterlassen
Super helpful! Thank you!
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- Joshua Bentley
- Erstellt 7. Februar 2023 21:15
- 0 Stimmen
Joshua Bentley hat 6. Februar 2023 22:33 einen Post erstellt
Prepping for Corporate Domain Change
Beantwortet
1. Community
2. Zendesk Suite Q&A
Hello, all! Our company is changing our domain and I'm trying to document all of the things I need to make sure get updated. I could use some extra brains to help me. :) Our subdomain will not be...
- Joshua Bentley
- Erstellt 6. Februar 2023 22:33
- 4 Follower
- 2 Kommentare
- 0 Stimmen
Joshua Bentley hat 21. Dezember 2022 21:08 einen Kommentar hinterlassen
Thank you for the suggestion, Ahmed Zaid! I'll look into that more.
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- Joshua Bentley
- Erstellt 21. Dezember 2022 21:08
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Joshua Bentley hat 20. Dezember 2022 01:36 einen Post erstellt
Help w/Tickets but not phones
1. Community
2. Zendesk Suite Q&A
I have agents in two groups representing two tiers. Both teams handle tickets and calls in their respective groups. Calls and tickets for each tier are routed to their groups. Occasionally I need a...
- Joshua Bentley
- Bearbeitet 20. Dezember 2022 01:36
- 3 Follower
- 2 Kommentare
- 0 Stimmen
Joshua Bentley hat 12. Dezember 2022 19:45 einen Kommentar hinterlassen
Upvoted Lisa 's post and adding our own use case: Feature Request Summary: Allow staff accounts to mark an email as spam without requiring they see all tickets or be able to delete emails. Descr...
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- Joshua Bentley
- Erstellt 12. Dezember 2022 19:45
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Joshua Bentley hat 29. November 2022 19:51 einen Kommentar hinterlassen
Thanks for the reply, James. I also got your direct message to me. It seems like you may not have read my post thoroughly since I specifically said in my post that I do not have "Ticket: Organizat...
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- Joshua Bentley
- Erstellt 29. November 2022 19:51
- 0 Stimmen
Joshua Bentley hat 22. November 2022 23:36 einen Post erstellt
Trigger for No Organization
1. Community
2. Zendesk Suite Q&A
I'm trying to create a trigger to update a ticket field when an org doesn’t exist in our system yet. I have tried following the instructions provided in this article, however I’m not seeing a “-” o...
- Joshua Bentley
- Erstellt 22. November 2022 23:36
- 2 Follower
- 2 Kommentare
- 0 Stimmen
Joshua Bentley hat 17. November 2022 18:35 einen Kommentar hinterlassen
Hello! I'm not seeing a "-" for Organization. Can I just leave it blank? I'm trying to update a ticket field when an org doesn't exist in our system yet and I haven't been able to get anything to ...
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- Joshua Bentley
- Erstellt 17. November 2022 18:35
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Joshua Bentley hat 10. November 2022 19:34 einen Kommentar hinterlassen
Hey there, Nacho Santana! I'm trying to find a link for any existing requests to improve statuses and status behavior. Can you help? The way Closed tickets are currently handled has a pretty major ...
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- Joshua Bentley
- Bearbeitet 10. November 2022 19:35
- 0 Stimmen