
Joshua Bentley
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Joshua Bentley hat einen Kommentar hinterlassen
Chiming in with the others. This change is simply unacceptable. Honestly it's like when the teacher punishes the whole class because of the actions of a few troublemakers. Reducing our ability to ...
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Joshua Bentley hat einen Kommentar hinterlassen
Super helpful! Thank you!
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Joshua Bentley hat einen Post erstellt
Prepping for Corporate Domain Change
BeantwortetHello, all! Our company is changing our domain and I'm trying to document all of the things I need to make sure get updated. I could use some extra brains to help me. :) Our subdomain will not be...
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Joshua Bentley hat einen Kommentar hinterlassen
Thank you for the suggestion, Ahmed Zaid! I'll look into that more.
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Joshua Bentley hat einen Post erstellt
Help w/Tickets but not phones
I have agents in two groups representing two tiers. Both teams handle tickets and calls in their respective groups. Calls and tickets for each tier are routed to their groups. Occasionally I need a...
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Joshua Bentley hat einen Kommentar hinterlassen
Upvoted Lisa 's post and adding our own use case: Feature Request Summary: Allow staff accounts to mark an email as spam without requiring they see all tickets or be able to delete emails. Descr...
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Joshua Bentley hat einen Kommentar hinterlassen
Thanks for the reply, James. I also got your direct message to me. It seems like you may not have read my post thoroughly since I specifically said in my post that I do not have "Ticket: Organizat...
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Joshua Bentley hat einen Post erstellt
Trigger for No Organization
I'm trying to create a trigger to update a ticket field when an org doesn’t exist in our system yet. I have tried following the instructions provided in this article, however I’m not seeing a “-” o...
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Joshua Bentley hat einen Kommentar hinterlassen
Hello! I'm not seeing a "-" for Organization. Can I just leave it blank? I'm trying to update a ticket field when an org doesn't exist in our system yet and I haven't been able to get anything to ...
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Joshua Bentley hat einen Kommentar hinterlassen
Hey there, Nacho Santana! I'm trying to find a link for any existing requests to improve statuses and status behavior. Can you help? The way Closed tickets are currently handled has a pretty major ...