Amber Barnes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Dashboard Sharing

Yes to ALL OF THIS. 

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• Amber Barnes
• Erstellt 6. Dezember 2021 15:09
• 1 Stimme

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Select an Address app

Will this have any affect on tickets coming from the help center? We want to be able to set the address automatically when someone submits via a certain form. We haver email confirmations to confir...

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• Amber Barnes
• Erstellt 25. August 2021 02:09
• 2 Stimmen

1. Agent guide
2. Additional ticket channels
3. About knowledge in the context panel and the Knowledge Capture app

For the roadmap items, is there a more specific timeline? Specifically for flagging/commenting/creating. 

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• Amber Barnes
• Erstellt 13. August 2021 14:30
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

DEFINITELY a NEED! 

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• Amber Barnes
• Erstellt 14. Juli 2021 15:58
• 5 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Yes please help us on this Zendesk. This is an increasingly frustrating issue and is limiting our ability to scale in an effective manner for agents. The third-party app that is recommend is not a ...

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• Amber Barnes
• Erstellt 26. April 2021 16:36
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Yes I love this solution. Categories were helpful with triggers so this solution is right up to par with that.

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• Amber Barnes
• Erstellt 26. April 2021 16:28
• 2 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Automation conditions and actions reference

Will automations ever be brought up to par with triggers? The automation build page is archaic. Not being able to search for the conditions/actions is so difficult, especially when you have a lot o...

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• Amber Barnes
• Erstellt 15. März 2021 16:26
• 2 Stimmen

1. Apps and integrations
2. ...
3. Salesforce integration
4. Configuring data sync from Salesforce to Zendesk

@... - We are going to use the formula field work around to strip subdomain from website, but that means we lose the ability to have multiple domains in a field as you suggested right?  Pre-integra...

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• Amber Barnes
• Erstellt 8. März 2021 16:59
• 0 Stimmen

1. Apps and integrations
2. ...
3. Salesforce integration
4. Configuring data sync from Salesforce to Zendesk

I'm having a bit of trouble with domain mapping. In Zendesk we have a number of organizations that have multiple domains associated with them. The data sync only allows for one to be mapped and wil...

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• Amber Barnes
• Erstellt 5. März 2021 17:20
• 0 Stimmen