Chandra Mullineaux
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Neueste Aktivität von Chandra Mullineaux-
Pete - It looks like you have to use COUNT(Tickets created).
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We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...
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I just disabled this because an agent accidentally solved a ticket with it. I thought it would be useful so that we could report on tickets that were marked solved using the app, but if that is not...
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Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...
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We receive email replies to community posts and article comments multiple times a day and it is an administrative headache. I agree with all of the above. At the very least, as a stopgap measure, c...
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We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...
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Mary, can you tell me where this Help Center Data / Articles created per agent export can be found? I don't see it anywhere. Is it only available with Guide Enterprise?I would love to see the numbe...
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I agree with all of the above. We've had issues with both periodic update and pausable updates because of the inability to pause SLA's while in the on-hold status. We've had to come up with incredi...
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Could we at least get a change to the notification email? I feel like if the text stating that you can not reply to the email was at the top of the message and not in low-contrast gray, fewer peopl...
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If anyone is out there... could we PLEASE at least have the "Please do not reply to this message. Email replies will not update Help Center content." at the top of the email in a normal font color?...