Chandra Mullineaux

1. Community
2. Feedback - Help Center (Guide)
3. Add feature for the ability to approve help center registrations

Since we have our HC locked down, there is no registration link on the sign-in page. It's been several years since we set it up, but I believe the setting is in Admin Center under People > Configur...

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• Chandra Mullineaux
• Erstellt 13. Juli 2023 13:18
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Add feature for the ability to approve help center registrations

Hi Jake - We are a B2B shop and we need to get approval from the customer's organization before we are able to create a user account and allow a person to submit tickets on behalf of that organizat...

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• Chandra Mullineaux
• Erstellt 12. Juli 2023 16:48
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Add feature for the ability to approve help center registrations

We have been struggling with this for almost 10 years now. We have had to lock down our Help Center, and have customers request accounts via a form completely outside of Zendesk. I would LOVE to se...

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• Chandra Mullineaux
• Erstellt 12. Juli 2023 13:00
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing a change to a new article in section e-mail notification

This change has created a critical issue for us. We have been relying heavily on the ability to send article content via email to customers for several years. We use this for our product release no...

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• Chandra Mullineaux
• Erstellt 25. Mai 2023 16:50
• 9 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

We cannot migrate to Agent Workspace until we are able to move the content box and most recent message back up to the top. 99% of our ticket volume is via email. We give our customers the option to...

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• Chandra Mullineaux
• Erstellt 21. September 2022 13:17
• 1 Stimme

1. Agent guide
2. Customer management and profiles
3. Suspending a user

Is there any way to get a notification, or trigger anything at all when a user is suspended? We would like to notify the account manager when a user is suspended so that they can update the contact...

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• Chandra Mullineaux
• Erstellt 16. Juni 2022 18:58
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Transfer Case notes to KB article template

The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...

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• Chandra Mullineaux
• Erstellt 11. April 2022 19:35
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...

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• Chandra Mullineaux
• Erstellt 26. Juli 2019 20:15
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...

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• Chandra Mullineaux
• Erstellt 12. Februar 2019 18:45
• 0 Stimmen