Chandra Mullineaux
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This change has created a critical issue for us. We have been relying heavily on the ability to send article content via email to customers for several years. We use this for our product release no...
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Hi Christian, I guess it's a little more complicated than that. I'm not talking about a review in terms of a workflow before an article can be published. Here are a few examples: In KCS you are s...
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Dan Ross summed up our use cases as well. In the overall scheme of things, we have probably spent weeks or even months manually cleaning up things that could have been resolved by the ability to me...
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+1!!
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Mary, can you tell me where this Help Center Data / Articles created per agent export can be found? I don't see it anywhere. Is it only available with Guide Enterprise?I would love to see the numbe...
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Hi Jake - We are a B2B shop and we need to get approval from the customer's organization before we are able to create a user account and allow a person to submit tickets on behalf of that organizat...
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The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...
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I agree with all of the above. We've had issues with both periodic update and pausable updates because of the inability to pause SLA's while in the on-hold status. We've had to come up with incredi...
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I agree with everything in this thread. It it's not possible to automatically reply to community posts via email it would be nice if at the very least the email notification contained text that cl...
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We have been struggling with this for almost 10 years now. We have had to lock down our Help Center, and have customers request accounts via a form completely outside of Zendesk. I would LOVE to se...