Traian Vila
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Neueste Aktivität von Traian Vila-
+1 we get tickets from slack, telegram, discord private groups/channels and need the ability to set the right Org in the trigger that matches the specific channel.
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From my point of view this is a bug, it really defeats the purpose of a required field if one is allowed to close a ticket with empty value. Also it didn't use to be like that, I suppose this was i...
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@... thanks, unfortunately On-hold doesn't pause the Requester Wait Time, that would mean to use the Agent Work Time as resolution time SLA. We have various escalation points and wanted to use on-h...
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Hello, Our use case is rather simple but tied to a strict Requester Wait Time SLA. We need a custom status that would pause the SLA for the tickets waiting for a defect fix. I've tried various opti...
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+1
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We also need this, the use case: We have integrated Jira and Zendesk and want our customers to be able to track the linked Jira bugs through Zendesk without actually keeping the support tickets ope...