Traian Vila
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Neueste Aktivität von Traian Vila-
Triggers / Automations should be able to pause the First Reply SLA on Pending
Hey everyone, At this point the First Reply SLA target is being achieved only by a public agent comment - I understand that simply setting the status in Pending is not something that anyone would w...
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Field changes time calculation by business time
Hello, I'm using Field changes time to show up the time spent by a ticket in various values of a custom field. Is there a way or plan to have this calculation on business hours ? Or any suggestion ...