Jamie Noell
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Jamie Noell hat einen Kommentar hinterlassen
John E, we have other text in our triggers with this placeholder, which works just fine.
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Jamie Noell hat einen Kommentar hinterlassen
When agent manually creates ticket in ZD, first notification looks great. However, on all subsequent notifications, Zendesk seems to add a gray box with that "ticket format - name, date/timesta...
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Jamie Noell hat einen Kommentar hinterlassen
I tried uninstalling the OOO app to isolate testing a related issue. The app is not showing on the Zendesk apps page, and the 2 "OOO" triggers were removed, but the [Out of Office] Agent out check...
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Jamie Noell hat einen Post erstellt
Light agents should not be in Side conversation child tickets
While a light agent cannot be set as the assignee of a ticket (understandable), a light agent can be selected in the To: field of a Side conversation child ticket. However, when the ticket is crea...
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Jamie Noell hat einen Kommentar hinterlassen
I wholeheartedly agree with the need. Our Explore reports are 'ugly' with the tags that display for drop-down options that have been deleted. While at times, we create a calculated metric to 'marr...
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Jamie Noell hat einen Kommentar hinterlassen
Toby Sterrett, thank you for the suggestions - I am not sure these will work, but I am hoping you can prove me wrong. :) My comments are in italics. 1) synchronize the requester of the child ticke...
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Jamie Noell hat einen Kommentar hinterlassen
We have the same concern as Kai. In addition, for a Side Conversation child ticket, we have a similar situation. Agent A creates the Side Conv child ticket. While Agent A is off work (shift-wise ...
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Jamie Noell hat einen Kommentar hinterlassen
First, thanks so much for this page! 1) Next, when you add role as a column, please show the Custom Role name for agents. 2) Please show the person's default group. 3) Please add an export option...
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Jamie Noell hat einen Kommentar hinterlassen
We used skills based routing, but agreed, we would be able to use it significantly more if… Skills could be in a trigger (i.e., used on a ticket updated, not just at the time of ticket creation) ...
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Jamie Noell hat einen Kommentar hinterlassen
Adam, I am not aware of how this app can handle your request, but we use a webhook at times to change the "recipient" (i.e., the From: email) with this JSON code: You could have a trigger: Ticket ...