Oliver Cyples

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

Thank you for adding this!

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• Oliver Cyples
• Erstellt 17. März 2023 09:48
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Alert Admin when all agents are away/inactive

We use chat bots through Ultimate and having an alert come through when the group they sit in goes offline would be ideal.

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• Oliver Cyples
• Erstellt 6. März 2023 13:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Sort by Subject

We've also requested Sort by Subject back, would be great to see this returned for the same reason as above.

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• Oliver Cyples
• Erstellt 6. März 2023 11:59
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Transferred Calls Wait Time still with Originating Department

Hi Sean,   Thanks for coming back to me, this is a key reporting metric and isn't providing accurate results. If Group A transfers to Group B's queue but then the call is abandoned this should not ...

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• Oliver Cyples
• Erstellt 31. Januar 2023 09:04
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Return Request: Public Reply / Internal Note change without having to retype everything!

+1 for this!

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• Oliver Cyples
• Erstellt 14. Dezember 2022 09:00
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Audio issues across browsers

Hey,   We had a similar issue a year or so back, it turned out to be our Anti-Virus and Firewall, we needed to add a list of the Zendesk IPs to the exception list and this appears to have resolved ...

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• Oliver Cyples
• Erstellt 8. Dezember 2022 09:34
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Comparing metrics to previous period

Hey Bob C Not sure if you've worked this out now but for anyone else its under Chart Configuration>Chart  click Show Variation.    

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• Oliver Cyples
• Erstellt 16. November 2022 15:25
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Real time Voice transcription

Hey,   That'd be great thank you. As a brief overview we have subject access requests and have a team who need to manually transcribe all the calls required; obviously this is very time consuming f...

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• Oliver Cyples
• Erstellt 16. November 2022 09:41
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Real time Voice transcription

Hi Sean Chuang just wondering if there was an update on the release for this feature please? This will be massively beneficial for us.

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• Oliver Cyples
• Erstellt 15. November 2022 17:28
• 0 Stimmen