Ollie

1. Community
2. Zendesk Suite Q&A
3. How to create/display a Calendar of Events in the Community?

This would be a great feature! +1

• Kommentar anzeigen
• Ollie
• Erstellt 9. Mai 2023 08:13
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How can I forward tickets from a specific channel to an agent/ group?

Hey   Theres a useful article here https://support.zendesk.com/hc/en-us/articles/4988173561370-Creating-private-ticket-groups-and-granting-agents-access about private ticket groups which will leave...

• Kommentar anzeigen
• Ollie
• Erstellt 12. April 2023 13:02
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Can you customize the "searches with no results" page?

Hey  We created an article for not found that contained information and then added this to the script.js. We could then add our own content to it. It required being at the top of the script.js and ...

• Kommentar anzeigen
• Ollie
• Erstellt 5. April 2023 15:49
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. How can I keep track of current tickets and keep from losing them?

I'd recommend creating a macro just for tag consistency, if you can create them select Add Tag (Tag name). Then go to views, select Add View, in the all conditions section, select Status Category ...

• Kommentar anzeigen
• Ollie
• Erstellt 5. April 2023 12:33
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. How can I keep track of current tickets and keep from losing them?

Hey   If I'm tracking tickets I add a tag to them such as (admin_view) and then I have a personal view for less than solved and the tag. Or if you're the assignee you can set a view based on either...

• Kommentar anzeigen
• Ollie
• Erstellt 5. April 2023 12:02
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

Thank you for adding this!

• Kommentar anzeigen
• Ollie
• Erstellt 17. März 2023 09:48
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Alert Admin when all agents are away/inactive

We use chat bots through Ultimate and having an alert come through when the group they sit in goes offline would be ideal.

• Kommentar anzeigen
• Ollie
• Erstellt 6. März 2023 13:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Sort by Subject

We've also requested Sort by Subject back, would be great to see this returned for the same reason as above.

• Kommentar anzeigen
• Ollie
• Erstellt 6. März 2023 11:59
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Transferred Calls Wait Time still with Originating Department

Hi Sean,   Thanks for coming back to me, this is a key reporting metric and isn't providing accurate results. If Group A transfers to Group B's queue but then the call is abandoned this should not ...

• Kommentar anzeigen
• Ollie
• Erstellt 31. Januar 2023 09:04
• 0 Stimmen