Collin C
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Neueste Aktivität von Collin C-
Collin C hat einen Kommentar hinterlassen
Is there a keyword for searching only the initial comment of a ticket? In all other contexts this is called the "description," but in search this seems to include any subsequent comments on the tic...
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Collin C hat einen Kommentar hinterlassen
+1, me from 3 years ago. Again had a big issue caused by how Zendesk handles target failures.
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Collin C hat einen Kommentar hinterlassen
I understand that the internal terms could be confusing to end-users, but I'm in favor of some configuration options so admins can use the terms best suited for their business. For example, "solved...
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Collin C hat einen Post erstellt
Feature Request: Allow navigation between form editor and form conditions
Feature Request Summary: Currently, you can only view a form's conditions from the ⋮ button on the main forms page. It would be better if you could also access these while editing the form's fiel...
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Collin C hat einen Kommentar hinterlassen
Yes, this is the one thing I miss from hub-and-spoke. You can prevent agents from viewing tickets outside of their current groups, but I haven't ever seen an instance where it made sense to apply t...
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Collin C hat einen Kommentar hinterlassen
Hi James, good to know. My use case is related to agent management. For example, if I need to update a property on multiple agents, my workflow is to go down the list, searching the email address w...
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Collin C hat einen Post erstellt
Search results for user-specific queries should default to "users" tab instead of "tickets"
When searching with user-specific terms like "role" or "type:user," the search results should default to the "users" tab instead of "tickets," which would always have 0 results. An extra click is a...
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Collin C hat einen Kommentar hinterlassen
Is there a way to get this calculated attribute to work like a "real" timestamp, for filtering? It seems like it's not possible to have a "past 7 days" type time filter based on this attribute.
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Collin C hat einen Kommentar hinterlassen
Absolutely baffling behavior. Why would I want to respond to a different address than the one that contacted me? Our issue is that users will lose access to their primary email and submit from an a...
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Collin C hat einen Kommentar hinterlassen
This has also broken simple OS-level text shortcuts on Mac. Our team is heavily reliant on these shortcuts, so this is crippling to our efficiency. (Macros are not a suitable alternative because th...